When purchasing Kisi equipment, all of our U.S. based clients have the option of opting in for a Kisi based installation. This means Kisi will handle the coordination of installing Kisi in your space with one of our trusted installers. The other option is to perform a self installation (which applies to all International clients) – this means you either have an in-house technician complete the installation or source your own installer. If you’ve chosen the latter, this article is a good place to start.
If Google is your first stop in your journey to find a locksmith then you’re on the right path to finding your installer. Finding an installer with a polished website and even some positive customer reviews is a great start! Locksmithing tends to be a traditional area of business, but finding a technician who has an email address, website and phone number tends to immensely assure their reliability.
Keywords: Access Control
Next, you’ll want to keep an eye out for two major keywords – access control. While your search results may populate with pages of locksmiths, not all are fluent in installations of access control systems. Most locksmiths will have a section on their webpage titled “services” where you’ll quickly be able to find out if access control is in their realm of work.
Site Visit and Bids
Most technicians will not generate a quote without performing a site visit. If they do provide a quote without an initial visit, they are very likely to either under or over quote the job. To avoid this, you should always request a site visit, which are typically complementary, in order to receive an accurate estimate for the installer’s work. If the installer insists on charging for the site visit, don’t be afraid to take your business elsewhere – there are plenty of technicians out there who will do this free of charge.
Pro tip: if you absolutely cannot arrange a site visit beforehand, sending detailed photos and floorplan can do the trick!
Contractual Job Scope
If you are no expert in the language of lock hardware, you’ll want to actually understand the scope of the work being done before it happens. Once you receive a quote for an installation, take the time to ask questions such as “Why is this essential to my installation?” – your installer should be able to answer all of your questions honestly. Another crucial step to pay attention to is if your installer provides a contractual work order to sign off before they begin the installation. This will prevent any unnecessary or unapproved work to be done during the installation which will ultimately leave you in the dark until it comes to paying the invoice.
A credible installer will have insurance in case anything goes wrong. You will want to see a Certificate of Insurance (COI) prior to starting any work with a technician. A good example of an installer’s insurance will include General Aggregate and General Liability. Your building manager will most likely have requirements which any contractor’s insurance must fulfill before starting a job in your space.
Warranted Lock Hardware
It is important to note that although your Kisi equipment is warranted, any additional hardware is not warranted by Kisi. So, you should be making sure that any of the hardware your technician is using is warranted. This is a key (no pun intended) step to confirming quality materials for your space since most manufacturers of lock hardware provide a factory warranty. When dealing with the security of your space, it doesn’t hurt to stretch the budget for name brand products.
At this point, you’re probably ready to begin your search! We understand finding an installer can be tricky, but we hope these few tips will help make the process a little easier.